I’ve personally dealt with Rick Hurd on behalf of my company since about 2004, regarding both service of my equipment as well as supply. Rick is not only extremely knowledgeable about my equipment and machinery, he is also very accessible. If he doesn’t answer my actual call, which he usually does, he returns it in a timely manner.There have been times where we’re having an issue with equipment that needs to be dealt with immediately and Rick has been able to troubleshoot with me until resolution. I should probably mention my business is located on the East Cape in southern Baja California near the Cabo San Lucas area so it’s not like we can just call a technician who is ready at our convenience.With that, we’ve always been able to obtain necessary parts for all of our equipment and machinery, as well as a steady supply of vacuum pouches with ease through both Rick, as well as his wife Amber. In short, top notch company, top notch people. I highly recommend Promarks, especially Rick and Amber Hurd!