Hi Promarks especially Rick Hird had been absolutely fantastic with his knowledge and contact accessibility with regards an intermittent fault on our 860 cryovac machine . He has given direct contact/hands on advice from California to me in Albany , Western Australia our nearest promarks agent is 3500 kilometres away in Australia but don’t have the knowledge required for technical issues that we get from time to time . Rick’s knowledge and help has resolved our problems and we don’t have this kind of service anywhere in Australia Invest in a promarks machine their backup service is just exemplary Thank you Rick Southern Raw Pet Meats in Albany Western Australia
We purchased a packaging machine from Promarksvac Corp., and had a great experience.
Darrent, our sales representative, was very professional and helpful throughout the entire process. He provided clear information, guided us step by step, and remained very responsive even after the purchase.
When we experienced issues with the machine, Darrent acted quickly and coordinated support effectively to help get everything running smoothly again. He also gave timely and helpful recommendations when we needed additional equipment.
Overall, excellent sales support and reliable follow-up. Highly recommended.
Been a longtime customer with them, our product (promark 80) has been extremely reliable considering we use the machine 8 hours everyday non stop. On the rare occasion's we do have an issue with machine they have been able to get someone out generally within a day to get it repaired. Desperate times when we needed it repaired during certain times of year, they have even made the effort to have their mechanic at our office at 4am to do a repair. 10/10 recommend them for product and customer service
Rick is always very helpful when we need to call. Very knowledgeable about the equipment and is able to understand and resolve issues right away. Definitely recommend this company if you want great equipment and expert service and support !
I’ve personally dealt with Rick Hurd on behalf of my company since about 2004, regarding both service of my equipment as well as supply. Rick is not only extremely knowledgeable about my equipment and machinery, he is also very accessible. If he doesn’t answer my actual call, which he usually does, he returns it in a timely manner.
There have been times where we’re having an issue with equipment that needs to be dealt with immediately and Rick has been able to troubleshoot with me until resolution. I should probably mention my business is located on the East Cape in southern Baja California near the Cabo San Lucas area so it’s not like we can just call a technician who is ready at our convenience.
With that, we’ve always been able to obtain necessary parts for all of our equipment and machinery, as well as a steady supply of vacuum pouches with ease through both Rick, as well as his wife Amber. In short, top notch company, top notch people. I highly recommend Promarks, especially Rick and Amber Hurd!
I have owned and operated two different companies and with both companies I have been giving all my business to Rick & Amber at Promarksvac. Not only do they supply us with all our vacuum pack bags, available in many different mils, but every vacuum pack machine we have has been purchased and maintained by Rick and Promarksvac. They are quick to service the machines…and incredibly flexible when I need them to deliver bags to a different address. Pricing is on point. Always friendly. No reason to go anywhere else. Stay with the best!
Great company to work with! Rick has been excellent in his quick responses to servicing our machines and their technicians are knowledgeable and reliable. We've worked with Promarksvac for over a decade and would 100% recommend.
Rick and his team have given us excellent service on our four vac packers over the years, supplying us with parts and service than enable us to have machines that we can count on to keep production moving. Rick has always been available to help with troubleshooting and packaging solutions, and their parts department always gets anything we need shipped out to us right away.
Rick and his team at Promark are a fast working team, ready to go the extra mile and understand that a machine down is time lost. They carry a significant amount of parts with them at all time. I’ve never had a problem, and they always back after work I highly recommend Promark for your vacuum needs
Rick Hurd was a pleasure to work for over 2-1/2 years until we shut down our facility in Los Angeles. He was very professional and prompt in regards to servicing our DC-640 Vacuum chamber.
Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.